A new study highlights the importance of compassion in Alberta’s emergency departments and its strong link to quality care. This research emphasizes how empathy and understanding can significantly impact patient outcomes and overall healthcare experiences.
“Compassion can no longer be dismissed as an optional extra. We now have, for the first time, empirical evidence that compassion is inextricably linked to quality care. Patients have told us that, if we want to assess and improve their experiences of quality care, it’s not just about improving wait times or enhancing the technical services available to them; it’s about the way that care is given, namely compassion.” Dr. Shane Sinclair, PhD, UCalgary Nursing professor and director of the Compassion Research Lab.
The study was conducted by UCalgary Nursing professor and director of the Compassion Research Lab Dr. Shane Sinclair, PhD, in partnership with the Health Quality Council of Alberta (HQCA) and Innovate Calgary.
Read the UCalgary story about the study’s findings and its implications for the future of healthcare.